Re-Opening Commitment

Copeland Welcome Back

 

Our commitment is to the health and safety of our members and staff.  As state guidelines allow for the re-opening of fitness facilities, we will implement a carefully planned approach that includes following CDC guidelines, responsible social distancing protocols, and a host of cleaning procedures.

We are pleased to announce that our Christiana, DE location will open Monday June 1st! For more information on other clubs re-opening in your area, find your location here.

Cleaning

  • We have increased the number of “Sanitation Stations” in every club to ensure there are ample supplies in all areas of the facility to wipe down equipment and sanitize hands. We are requiring all members and Edge team members to wipe down all equipment, including free weights, before and after each use. 
  • While we take pride in always maintaining spotless facilities, we nevertheless have increased the number of times our cleaning crews make their rounds and have added additional cleaning staff. Additionally, all equipment will be disinfected after each use with Edge staff on hand to ensure adherence and that supplies are adequately stocked.
  • We have added a weekly deep clean using Protexus fogging spray technology to disinfect and sanitize the entire club. Protexus uses electrostatic technology that coats surfaces with 360° coverage using hospital grade PURTABS.

 

Social distancing

  • As part of these re-opening guidelines, club capacity will be limited to 30% of state building code capacity.  To comply with this requirement, we ask all members to check-in and check-out during their visit. A separate check-out station will be clearly marked at the front desk for our members.  When the capacity limit is reached, members will be allowed in as other members leave the club.  We ask that members please limit their workout to 2 hours during peak times.  Given the size of our club; even with this restriction we can still welcome a large group of members into our clubs while ensuring ample room for social distancing.  Due to the state of Delaware usage restrictions, we reserve the right to limit access to Christiana club members only during this temporary period.  The Edge takes great pride in all of our full access members using multiple locations and we look forward to allowing unrestricted access again when the state limitations are relaxed.   

  • We are excited to continue to offer Group Classes, Spinning, Edge Strong and Personal Training which will resume on June 4th. We will limit class size to 10 people and will be adding additional classes. This means you can still enjoy these offerings while following safe social distancing practices! Our Edge mobile application will support these changes so you can sign up with ease.

  • Every other piece of cardio equipment will be available. This allows us to increase the space between members and take full advantage of our spacious clubs.

In Club Safety

  • Our initial opening hours will be as follows. These hours will go into effect when the clubs reopen and will allow thorough cleaning of the clubs every night.
    • Mon-Thurs 5am-10pm

    • Fri 5am-9pm

    • Sat 7am-6pm

    • Sun 7am-5pm

  • We will implement a touch-less check-in process. To keep everyone safe, upon entry, there will be no physical interaction between employees and members.
  • Use of PPE. All Edge staff and members are required to wear a cloth face covering while in the gym. However, if you are using the cardio equipment or are participating in a group exercise class, you may remove your face covering as long as you can maintain a safe distance of 6ft or more from other people. In all other areas of the gym, cloth face coverings are required.
  • The locker rooms, showers, restrooms, tanning and massage will remain open while maintaining social distancing practices.  We respectfully require all members to wipe down tanning and massage equipment before and after each use.
  • Saunas and drinking fountains will remain temporarily closed.
  • Our Edge Kids Clubs will remain closed. Edge Kids Clubs will continue to follow the direction of school districts and will remain closed until schools reopen.
  • We will continue to offer bars, drinks, supplements and retail product for sale. To maintain a touch-free transaction, we will only conduct transactions with cards on file.  Click here for Instructions on how to add a card on file if you don’t already have one.  Our shake bar will remain temporarily closed.
  • Member guidelines. We ask that you please comply with the following policies to ensure everyone’s health and well-being. Our Edge team members will actively monitor the clubs to make sure that all members are following the guidelines for everyone’s safety.  We would appreciate your support, and we ask you to report any concerns to the Edge staff
  • If you are vulnerable or at-risk for COVID-19 as identified by the CDC—including those who are over the age of 65 or those who have chronic medical conditions—please take extra precaution and follow CDC guidelines.
  • Here are a few reminders for when you visit to the gym:

    • If you are vulnerable or at-risk for COVID-19 as identified by the CDC—including those who are over the age of 65 or those who have chronic medical conditions—please take extra precaution and follow CDC guidelines.
    • If you feel sick, have a fever or difficulty breathing, or in the last 2 weeks been in close contact with a person suspected or confirmed to have COVID-19, please stay home.

    • Be courteous to fellow members and allow for proper social distancing when accessing or using equipment.

    • Wash and sanitize your hands often.

    • Wipe down equipment before and after use.

    • Wear face masks.

    • Bring your own towel and yoga mat.

    • If you have concerns about other members, alert an Edge staff member.

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Memberships

  • Membership Activation:

    • Upon re-opening, your next membership dues invoice will fall on your regularly scheduled payment due date.  We are adjusting this initial invoice to be pro-rated based on the number of days the gym was open in March before we closed and then after we re-opened.  Because you had access to the gym for more than 30 days in total, if your invoice due date is from the 17th to the 31st, your next invoice will include more than one month of your standard monthly dues.

    • The easiest way to think of this is you will only be paying for days the gym was open.  We are letting you know the billing will be adjusted to match these days based on your invoice date.

    • The Edge has always taken great pride to provide transparent and smooth billing for our members.  It will be our managers pleasure to answer any questions you may have on your membership billing. 

  • Annual Maintenance Fee

    • To help families financially, all annual maintenance fees due to be billed in April, May, June, and July will be pushed ahead to August 1st 2020.  For example, if your annual maintenance fee was due to be billed April 1st, while we were closed, this payment will now be billed on August 1st.  These annual maintenance fee date adjustments will revert back to their original dates the following year and thereafter.

  • Pre-paid Yearly Membership

    • Your membership will now automatically update with a new expiration date extended out the same number of days your home club was closed.

  • Personal Training Clients 

    • While we were closed, any paid personal training sessions were removed from your trainer’s schedule and are now available to use when the club re-opens. We are excited to share that Personal Training will resume on Thursday, June 4th. Trainers will be reaching out to each client the day we re-open to personally set up future schedules. Automatic adjustments will be made to your next invoice due, allocating for sessions paid for prior to close, but not used.

  • See our COVID19 FAQs for more answers