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CORONAVIRUS (COVID-19) FAQS

FOR OUR MEMBERS

We understand that you may have a lot of question as it relates to the Coronavirus.  We are monitoring the situation very closely, and will work as hard as we can to answer all of your questions in a timely manner.  We will continue to update our FAQs as needed.

Have any Edge Fitness locations closed to date due to the Coronavirus?

Yes.  All Edge Fitness locations are closed in all states until further notice.

After closing, how long will you be closed?

In accordance with local and state mandates, all locations are closed until further notice.

 

I joined the Edge Challenge.  Are you postponing this?

Because of our closing, the end date for the Edge Challenge will be postponed.  It will be postponed for the same number of days that the club is closed.

How will my account get credited for membership services including Edge Kids if my club closes? 

In accordance with state and local mandates, all Edge Fitness Clubs will be closing on March 16.  If your membership dues were billed prior to your home location closing, your dues will be prorated and adjusted for the days that we are closed.  This adjustment will be applied to your next scheduled payment after re-opening. 

 

My membership dues payment is coming up, but my club location closed.  Will I still be billed?

All membership dues moving forward will be stopped until further notice.

What if I pre-paid my membership for a year?

Your membership will be extended for the length of time we are closed.

I need to change the payment method that I use for my monthly dues. Can I still do this while The Edge is closed?

Yes, you can call our billing partner, ABC Financial Services at 888-827-9262 to request a change.  At this time, our app and Member Login pages cannot accept any changes.  We apologize for this inconvenience.

How will my account get credited for fitness services? 

All Personal Training & Edge Strong billing will cease during club closure and will commence upon re-opening.  These clients will be communicated directly with regarding billing procedures moving forward.

What is the latest communication The Edge Fitness Clubs provided to our members regarding the Coronavirus? 

Click here to read our latest member communication.

 

What precautions are The Edge Fitness Clubs taking to help with prevention of their members contracting the Coronavirus inside the club?

Our primary focus is the health and safety of all of our members and employees.  Prior to closing, we had taken several steps to keep everyone safe including:

  • The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
  • Posting of handwashing guidelines around the sinks in the locker rooms.
  • Vigilant hourly walkthroughs to ensure that we were properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course - stay home if they aren't feeling well.
  • Extra personnel were brough int to clean during peak hours with a focus on “touch points”.
  • The addition of disinfectant at all washing stations.
Will you be paying your employees while the club is closed?

Yes. We understand that this is a stressful and challenging time for everyone.  We have informed all employees that they will continue to be paid regularly over the next few weeks.

 

Can you post online workouts for members?

Yes! We are going LIVE on Instagram and Facebook daily. Tune in here daily: https://www.instagram.com/theedgefitnessclubs/ 

https://www.facebook.com/TheEdgeFitnessClubs/

Click here for more information.

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