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CORONAVIRUS (COVID-19) FAQS

FOR OUR MEMBERS

We understand that you may have a lot of question as it relates to the Coronavirus.  We are monitoring the situation very closely, and will work as hard as we can to answer all of your questions in a timely manner.  We will continue to update our FAQs as needed.

An inherent risk of COVID-19 exposure exists in any public place where people are present.  You must follow all posted instructions while visiting The Edge Fitness Clubs. While we have taken enhanced health and safety measures for our members, COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting The Edge Fitness Clubs, you voluntarily assume all risks related to exposure to COVID-19.  Help keep each other healthy.

I froze my membership prior to close. What should I expect upon re-opening?

All membership freezes during our close will resume membership the month we re-open.  If you are unsure of your return date, contact your home club via phone or "Contact Us" to inquire about your freeze or email our billing partner, ABC Financial Services at customercare@abcfinancial.com.

What cleaning practices will The Edge employ to keep your staff & members safe?
  • The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
  • Posting of handwashing guidelines around the sinks in the locker rooms.
  • Vigilant hourly walkthroughs to ensure that we were properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course - stay home if they aren't feeling well.
  • Extra personnel were brought in to clean during peak hours with a focus on “touch points”.
  • The addition of disinfectant at all washing stations.
  • We have increased the number of “Sanitation Stations” in every club to ensure there are ample supplies in every area of the facility to wipe down equipment and sanitize hands. We are asking everyone to wipe down equipment before and after each use.
  • While we take pride in always maintaining spotless facilities, we nevertheless have increased the number of times our cleaning crews make their rounds and have added additional cleaning staff. Additionally, all equipment will be disinfected after each use with Edge staff on hand to ensure adherence and that supplies are adequately stocked.
  • We have added a weekly deep clean using Protexus fogging spray technology to disinfect and sanitize the entire club. Protexus uses electrostatic technology that coats surfaces with 360° coverage using hospital grade PURTABS.
What type of member guidelines are in place upon re-opening?

We ask that you please comply with the following policies to ensure everyone’s health and wellbeing.  Our Edge team members will actively monitor the clubs to make sure that all members are following the guidelines for everyone’s safety.  We would appreciate your support, and we ask you to report any concerns to the Edge staff

  • If you feel sick, have a fever or difficulty breathing or in the last 2 weeks been in close contact with a person suspected or confirmed to have COVID-19, please stay home.
  • Be courteous to fellow members and allow for proper social distancing when accessing or using equipment.
  • Wash and sanitize your hands often.
  • Wipe down equipment before and after use.
  • Wear face masks (recommended unless required by state regulations).
  • Bring your own towel and yoga mat (for now mats will not be provided.)
  • If you have concerns about other members, alert an Edge staff member.

Click here to select your location to get more information on member guidelines based on State regulations.

What if I pre-paid my membership for a year?

Your membership will now automatically update with a new expiration date extended out the same number of days your home club was closed.

I need to update my billing information. How can I do this?

At this time, you may only change your billing/cc information directly with our billing partner, ABC Financial Services at 888-827-9262.  Upon re-opening, you may visit the club or change via My Account in your app or on the Member Login on our website.

My annual club enhancement fee was due to be billed while the club was closed. When will I be billed upon re-opening?

To help families financially, all annual maintenance fees due to be billed while we were closed will now be billed 30 days after to your club re-opens.

For example:

St. Peter's, MO:  All fees due to be billed while we were closed will be billed on July 1st.

Delaware, Rhode Island, & Connecticut: All fees due to be billed while we were closed and July 1st will be billed on August 1st.

Pennsylvania & Illinois: All fees due to be billed while we were closed and August 1st will be billed on September 1st.

Somerton, PA:  All fees due to be billed while we were closed and August 1st will be billed on October 1st.

All New Jersey & Michigan locations:  All fees due to be billed while we were closed and October 1st will be billed on November 1st.

These annual maintenance fee date adjustments will revert back to their original dates the following year and thereafter.

I was billed for my membership prior to my location closing in March. How will my membership time be credited?

Upon re-opening, your next dues payment will be adjusted based on the number of days you paid for prior to our close in March, that you were unable to use due to closure.  

For Delaware & Rhode Island: 

Upon re-opening, your next membership dues invoice will fall on your regularly scheduled payment due date.  We are adjusting this initial invoice to be pro-rated based on the number of days the gym was open in March before we closed and then after we re-opened.  Because you had access to the gym for more than 30 days in total, if your invoice due date is from the 17th to the 31st, your next invoice will include more than one month of your standard monthly dues. 

The easiest way to think of this is you will only be paying for days the gym was open.  We are letting you know the billing will be adjusted to match these days based on your invoice date. 

For Connecticut:

All Connecticut locations closed on March 16th and will re-open on June 17th.  As we were closed for exactly three months and we did not bill members during this period, we will resume our normal billing schedule upon re-opening.  All members will be billed their normal dues on their next regularly scheduled billing date after re-opening.  Each member will have had access to the open club for a full month in between their last billing date prior to closure and their next scheduled billing date.

For Pennsylvania, Illinois, New Jersey & Michigan: 

Upon re-opening, your next membership dues invoice will fall on your regularly scheduled payment due date.  We are adjusting this initial invoice to be pro-rated based on the number of days the gym was open in March before we closed and then after we re-opened.  Because you had access to the gym for more than 30 days in total, depending on your invoice due date, your next invoice may include more than one month of your standard monthly dues. 

The easiest way to think of this is you will only be paying for days the gym was open.  We are letting you know the billing will be adjusted to match these days based on your invoice date. 

The Edge has always taken great pride to provide transparent and smooth billing for our members.  It will be our managers pleasure to answer any questions you may have on your membership billing. 

 

Will the Edge continue to offer LIVE classes after your locations re-open?

Yes, we will continue to offer LIVE classes and on-demand!  Click here to find.

Can non-members participate in the LIVE classes?

Yes!

My membership dues payment is coming up, but my club location closed.  Will I still be billed?

All membership and Edge Kids dues from March 17th forward have been stopped until further notice.  During closure we will not draft any members for dues.  Please visit your club's location page for more details.

I paid for Edge Strong before my club closed. Will I be receiving a credit?

Edge Strong classes will resume on the fourth day after we re-open!

We are pleased to be able to hold all Edge Strong billing for approximately the first two weeks after re-opening to give paying clients a full 30 days of use of their last payment.  After your club re-open date is announced, feel free to contact your club management team to ask when your billing will specifically resume.  Normal invoice dates will apply.  Please come and join us soon for class!

I paid for personal training sessions before my club closed. What happens to those paid sessions?

While we were closed, any paid sessions were removed from your trainer’s schedule and are now available to use when the club re-opens.  Personal Training will resume on the fourth day after we re-open.  Prior to re-opening, we will be reaching out to each client to personally to set up future schedules.  Automatic adjustments will be made to your next invoice due, allocating for sessions paid for prior to close, but not used. 

How will my account get credited for fitness services? 

All Personal Training & Edge Strong billing will cease during club closure and will commence upon re-opening.  These clients will be communicated directly with regarding billing procedures moving forward.

How will my account get credited for membership services including Edge Kids if my club closes? 

In accordance with state and local mandates, all Edge Fitness Clubs closed on March 16.  If your membership dues were billed on March 16th or prior to your home location closing, your dues will be prorated and adjusted for the days that we are closed.  This adjustment will be applied to your next scheduled payment after re-opening.  All billing from March 17th and forward has been stopped until further notice.

For Delaware & Rhode Island: 

Effective June 1st, your next membership dues invoice will fall on your regularly scheduled payment due date.  We are adjusting this initial invoice to be pro-rated based on the number of days the gym was open in March before we closed and then after we re-opened.  Because you had access to the gym for more than 30 days in total, if your invoice due date is from the 17th to the 31st, your next invoice will include more than one month of your standard monthly dues. 

The easiest way to think of this is you will only be paying for days the gym was open.  We are letting you know the billing will be adjusted to match these days based on your invoice date. 

For Connecticut: 

All Connecticut locations closed on March 16th and will re-open on June 17th.  As we were closed for exactly three months and we did not bill members during this period, we will resume our normal billing schedule upon re-opening.  All members will be billed their normal dues on their next regularly scheduled billing date after re-opening.  Each member will have had access to the open club for a full month in between their last billing date prior to closure and their next scheduled billing date.

The Edge has always taken great pride to provide transparent and smooth billing for our members.  It will be our managers pleasure to answer any questions you may have on your membership billing. 

For Pennsylvania, New Jersey, Michigan & Illinois: 

Upon re-opening, your next membership dues invoice will fall on your regularly scheduled payment due date.  We are adjusting this initial invoice to be pro-rated based on the number of days the gym was open in March before we closed and then after we re-opened.  Because you had access to the gym for more than 30 days in total, depending on your invoice due date, your next invoice may include more than one month of your standard monthly dues. 

The easiest way to think of this is you will only be paying for days the gym was open.  We are letting you know the billing will be adjusted to match these days based on your invoice date. 

The Edge has always taken great pride to provide transparent and smooth billing for our members.  It will be our managers pleasure to answer any questions you may have on your membership billing. 

Which locations currently have Edge Kids open?

Your club, although open, may have a delayed Edge Kids opening based on restrictions in place by local and state mandates.  For now, all Edge Kids areas are closed in all locations, except in our St. Peters location. Upon re-opening, your child’s next dues payment will be adjusted based on the number of days you paid for prior to our close in March, that you were unable to use due to closure.  

What precautions are The Edge Fitness Clubs taking to help with prevention of their members contracting the Coronavirus inside the club?

Our primary focus is the health and safety of all of our members and employees.  Prior to closing, we had taken several steps to keep everyone safe including:

  • The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
  • Posting of hand washing guidelines around the sinks in the locker rooms.
  • Vigilant round-the-clock walkthroughs to ensure that we are properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course - stay home if they aren't feeling well.
  • Extra personnel to clean during peak hours with a focus on “touch points”.
  • The addition of disinfectant at all washing stations.
  • We have increased the number of “Sanitation Stations” in every club to ensure there are ample supplies in all areas of the facility to wipe down equipment and sanitize hands.  We are asking everyone to wipe down equipment before and after each use.
  • While we take pride in always maintaining spotless facilities, we nevertheless have increased the number of times our cleaning crews make their rounds and have added additional cleaning staff.  Additionally, all equipment will be disinfected after each use with Edge staff on hand to ensure adherence and that supplies are adequately stocked.
  • We have added a weekly deep clean using Protexus fogging spray technology to disinfect and sanitize the entire club. Protexus uses electrostatic technology that coats surfaces with 360° coverage using hospital grade PURTABS.
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