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CORONAVIRUS (COVID-19) FAQS

FOR OUR MEMBERS

We understand that you may have a lot of question as it relates to the Coronavirus.  We are monitoring the situation very closely, and will work as hard as we can to answer all of your questions in a timely manner.  We will continue to update our FAQs as needed.

An inherent risk of COVID-19 exposure exists in any public place where people are present.  You must follow all posted instructions while visiting The Edge Fitness Clubs. While we have taken enhanced health and safety measures for our members, COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting The Edge Fitness Clubs, you voluntarily assume all risks related to exposure to COVID-19.  Help keep each other healthy. Thank you for sticking with the Edge Fitness Family during these challenging times, and we look forward to seeing you back in the clubs as state mandates allow.

I froze my membership prior to close. What should I expect upon re-opening?

All membership freezes during our close will resume membership the month we re-open.  If you are unsure of your return date, contact your home club via phone or "Contact Us" to inquire about your freeze or email our billing partner, ABC Financial Services at customercare@abcfinancial.com.

What locations are currently closed?

All our locations are currently OPEN!

What cleaning practices will The Edge employ to keep your staff & members safe?
  • The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
  • Posting of handwashing guidelines around the sinks in the locker rooms.
  • Vigilant hourly walkthroughs to ensure that we were properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course - stay home if they aren't feeling well.
  • Extra personnel were brought in to clean during peak hours with a focus on “touch points”.
  • The addition of disinfectant at all washing stations.
  • We have increased the number of “Sanitation Stations” in every club to ensure there are ample supplies in every area of the facility to wipe down equipment and sanitize hands. We are asking everyone to wipe down equipment before and after each use.
  • While we take pride in always maintaining spotless facilities, we nevertheless have increased the number of times our cleaning crews make their rounds and have added additional cleaning staff. Additionally, all equipment will be disinfected after each use with Edge staff on hand to ensure adherence and that supplies are adequately stocked.
  • We have added a weekly deep clean using Protexus fogging spray technology to disinfect and sanitize the entire club. Protexus uses electrostatic technology that coats surfaces with 360° coverage using hospital grade PURTABS.
What are the current rules members and guests must follow to be in compliance with mask usage during State-regulated mandates?

Use of PPE.  Edge staff, all members, and guests are required to use a cloth face covering at all times in the club, in accordance with State guidelines. Proper usage includes a non-mesh face covering that has full coverage above the nose and below the mouth at all times.  If proper mask usage cannot be adhered to, your membership may be subject to suspension or revocation.  We will continue to evaluate this policy as state guidance is updated.

What type of member guidelines are in place upon re-opening?

We ask that you please comply with the following policies to ensure everyone’s health and wellbeing.  Our Edge team members will actively monitor the clubs to make sure that all members are following the guidelines for everyone’s safety.  We would appreciate your support, and we ask you to report any concerns to the Edge staff

  • If you feel sick, have a fever or difficulty breathing or in the last 2 weeks been in close contact with a person suspected or confirmed to have COVID-19, please stay home.
  • Be courteous to fellow members and allow for proper social distancing when accessing or using the equipment.
  • Wash and sanitize your hands often.
  • Wipe down equipment before and after use.
  • Wear face masks (recommended unless required by state regulations).
  • Bring your own towel and yoga mat (for now mats will not be provided.)
  • If you have concerns about other members, alert an Edge staff member.

Click here to select your location to get more information on member guidelines in your Edge locations based on State regulations.

What if I pre-paid my membership for a year?

Your membership will now automatically update with a new expiration date extended out the same number of days your home club was closed.

I need to update my billing information. How can I do this?

At this time, you may only change your billing/cc information directly with our billing partner, ABC Financial Services at 888-827-9262.  Upon re-opening, you may visit the club or change via My Account in your app or on the Member Login on our website.

I was billed for my membership prior to my location closing. How will my membership time be credited?

All member billing will stop during the period while we are mandated to close.  If your monthly dues are scheduled to be billed during this period, they will bill upon re-opening.  A credit will be applied to the next monthly invoice for all members to adjust for the period of time while the club was closed.  Expiration dates for pre-paid memberships will automatically be extended by these same number of days.

 

 

Will the Edge continue to offer LIVE classes after your locations re-open?

Yes, we will continue to offer LIVE classes and on-demand!  Click here to find a class.

Can non-members participate in the LIVE classes?

Yes! Learn more about our live classes here

My membership dues payment is coming up, but my club location closed.  Will I still be billed?

A credit will be applied to all monthly member dues for as long as we are mandated to close.  Expiration dates for pre-paid memberships will automatically be extended by these same number of days.  If your dues are scheduled to be billed while we are closed in December, you will be billed once we have re-opened.

I paid for Edge Strong before my club closed. Will I be receiving a credit?

Edge Strong classes will resume on the fourth day after we re-open!

We are pleased to be able to hold all Edge Strong billing for approximately the first two weeks after re-opening to give paying clients a full 30 days of use of their last payment.  After your club re-open date is announced, feel free to contact your club management team to ask when your billing will specifically resume.  Normal invoice dates will apply.  Please come and join us soon for class!

I paid for personal training sessions before my club closed. What happens to those paid sessions?

Personal training is still available, albeit slightly modified:

  • Outdoor 1:1 personal training is permitted with masks and while practicing social distancing.
  • Virtual live online sessions are available with a personal trainer on a 1:1 basis.
  • Both options require advanced booking, please contact us to find out more.

We are very excited to be able to offer these options to enable our members to stay on track with their fitness goals! We'll be here for you, and we can't wait to see you and help you keep crushing your goals!

Which locations currently have Edge Kids open?

Your club, although open, may have a delayed Edge Kids opening based on restrictions in place by local and state mandates.  For now, all Edge Kids areas are closed in all locations, except in our St. Peters location. Upon re-opening, your child’s next dues payment will be adjusted based on the number of days you paid for prior to our close in March, that you were unable to use due to closure.  

What precautions are The Edge Fitness Clubs taking to help with prevention of their members contracting the Coronavirus inside the club?

Our primary focus is the health and safety of all of our members and employees.  Prior to closing, we had taken several steps to keep everyone safe including:

  • The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
  • Posting of hand washing guidelines around the sinks in the locker rooms.
  • Vigilant round-the-clock walkthroughs to ensure that we are properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course - stay home if they aren't feeling well.
  • Extra personnel to clean during peak hours with a focus on “touch points”.
  • The addition of disinfectant at all washing stations.
  • We have increased the number of “Sanitation Stations” in every club to ensure there are ample supplies in all areas of the facility to wipe down equipment and sanitize hands.  We are asking everyone to wipe down equipment before and after each use.
  • While we take pride in always maintaining spotless facilities, we nevertheless have increased the number of times our cleaning crews make their rounds and have added additional cleaning staff.  Additionally, all equipment will be disinfected after each use with Edge staff on hand to ensure adherence and that supplies are adequately stocked.
  • We have added a weekly deep clean using Protexus fogging spray technology to disinfect and sanitize the entire club. Protexus uses electrostatic technology that coats surfaces with 360° coverage using hospital grade PURTABS.
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