Questions about Your Membership? Start here!
Currently, Edge Rewards is only available in our Connecticut and New Jersey locations. Download the Edge App and click on the Rewards tile to register for rewards in these locations.
Download “The Edge Fitness Clubs” App from your app store. Click here for step by step instructions.
Your barcode is located on the back of your Edge Fitness membership key-tag. Don't have a key tag? See the front desk team to pick this up at your next visit!
Your agreement number is located at the top right-hand side of your membership agreement. You should have received an email copy of this agreement when you joined. You may also click here to locate. If you need additional assistance locating this, you can call your home location and ask an Edge Fitness team member for help.
New Users - Troubleshooting:
After downloading The Edge App from your smart phone app store, open the app and ensure that on the second screen you are clicking the black box at the bottom to “create” your app login. Your email on file with your Edge membership must match the email for your app. If you are unable to login or create your login from this point, please contact digitalsupport@egym.com to have this reset.
When you are able to create your login for the app (you can see the main tiled screen), you will need to create a second login to book classes. You can do this in the My Account tile within the app. If you are unable to create this login, please contact customercare@abcfinancial.com.
Existing Users - Troubleshooting:
If you have been logged out of the app and cannot get back in, use the same email associated with your Edge membership agreement and click the Forgot Password link. This will send an email to your email address on file to reset your password. If you do not get an email right away, please check your junk or spam folders. If you still cannot login or are having trouble resetting your password, please contact digitalsupport@egym.com to reset your login.
After you login with the temporary password, you can create a new password by following these steps:
Once you are in the app, but have been prompted to login again under the "My Account" tile, use your originally set-up username/password or scroll down to use the Forgot username or Forgot password links. (check spam) If you do not get an email with your temporary credentials or still cannot login, contact customercare@abcfinancial.com.
Yes, class registration is required for all classes.
You can enroll in classes by downloading our Edge Fitness Clubs App and choosing Find A Class or on your desktop via Member Login at the top right of our website. Click here for a step by step guideline to help you book and cancel classes!
The Group Exercise kiosks are used to track class participation. It is mandatory that you scan your Edge key tag or enter your phone number every time you do a studio workout, even if you have registered online for a class. This ensures that you are marked as attended and not a "no show". Attendance helps us make quarterly decisions on adding or deleting classes. The kiosk is open 45 minutes before the class starts and 15 minutes after the class ends. The kiosk will print out a ticket. It is very important that you give your ticket to the class instructor.
Members may enroll in a class 49-hours before the class begins. If the class is not filled to maximum capacity you may enroll in the class at the kiosk outside of the studio within one hour of class time.
When the enrollment for a class fills, the ENROLL button on your app or desktop will change to WAIT LIST. Click WAIT LIST, then JOIN Wait list. Should one of the enrolled participants cancel their reservation, you will receive an email alert where you can accept or decline the spot.
The wait list is first come, first serve. As space becomes available, an email will go out to all members on the wait list. Whomever signs up first gets registered into the class. The wait list is null and void 1 hour prior to class start time and if spots are available, it is first come, first serve.
Yes. if you know you are unable to attend, please cancel as soon as possible so that other members may join in. Click here for a step by step guideline for how to book and cancel classes.
When the class is full, this means that the maximum number of wait listed members have been met and you will not be able to sign up for the wait list.
We make changes to our class schedules quarterly based on the needs of each location.
When the enrollment for a class fills, you are able to place yourself on the Wait List via the app or Member Login on our website. Should one of the enrolled participants cancel their reservation, all members on the Wait List will receive an email alert that a spot is available. The first responding member to accept the invitation, will be put into the class and alerted as such.
If you are not able to secure a reservation, you are more than welcome to show up for class on standby. Often times those who enrolled, may not show up. Any open spots would be on a first come, first serve basis. Staff will start to release any open spots a couple of minutes before class is set to begin. If someone with a reservation shows up late, their reservation is no longer valid and those on standby would receive a spot.
Please note, Edge Kids is not available in our Milford, CT location.
For more frequently asked Edge Kids questions please click here.
Click here to go to the LOCATIONS page on our website. The Edge Kids hours are listed below the club hours.
Children ages 12 weeks through 12 years of age are able to participate in Edge Kids programming.
Children are allowed in the club during hours when Edge Kids is open and children are only allowed in the Edge Kids room and not in locker rooms or other areas of the club.
A child can be in Edge Kids for up to 2 hours.
The club can refuse admittance to Edge Kids for any child who is or appears to be sick.
Edge Kids is available for additional charge in most regions. Pricing varies by region. Please contact your home club for pricing options.
For Frequently Asked Questions regarding our Edge Kids program, click here to go to our Edge Kids FAQ page on our website.
Click here to go to our website and find out more about the Edge Challenge or simply stop by your club of interest to get started!
The Edge Challenge Leaderboard shows the top 20 leaders in % of weight loss by location to keep teams and individuals motivated within the 8-week challenge period. The Edge Challenge Leaderboard is posted a few days after the every other scheduled weigh-in. Only people who have weighed in will be included on the leaderboards. Click here to see the most updated leaderboard (during challenge period only).
The Edge Fit and Edge Total memberships include one complimentary Edge Strong session per month. You can easily sign up for this class monthly through the Edge App, Find a Class.
Outside of the Fit Pak, which enables an Edge Fit or Edge Total member one complimentary class, Edge Strong is a small team training program that can be purchased separately at the front desk on a month by month basis.
Individual Edge Strong club schedules be found under TRAINING on the website, then Edge Strong Team Training or click here now!
Agreement cancellations must be made in person in the club where you purchased the agreement. 30 days cancellation notice is required for all monthly training agreements, requiring one more monthly payment.
Click here to go to our website and fill out a request to speak with our Fitness Manager.
30- and 60-minute programs for personal training are available.
In addition to one-on-one guidance from a Certified Personal Trainer, monthly training clients also receive individualized nutritional set-up and weekly counseling, Edge Strong Team Training, option to join the Edge Challenge when offered, and complimentary supplement recommendations.
Personal training cancellations require a 24-hour notice or longer. Cancellations can be made over the phone or in the club during normal club business hours. Cancellations cannot be made through your personal trainer. Sessions cancelled in less than 24 hours cannot be rescheduled.
Personal training cancellations must be made in person in the club where you purchased the agreement. 30 days cancellation notice is required for all monthly personal training agreements, requiring one more monthly payment. Sessions expire one year from the date billed.
We have three different options for membership which offer three levels of amenities. Prices range from $9.99/mo-$29.99/mo. depending upon the type. An enrollment fee as well as a 12- or 24-month membership is required. ($9.99 membership is not available in all locations). Please view pricing on our website here or contact the club directly at 877-The-Edge for specific pricing and amenities for the location of your choice. Pricing and amenities may vary by location. Red membership is not available in our Trumbull or Fairfield, CT locations. A small one-time processing fee is due at signing.
Full fitness floor access, a complimentary fitness assessment, unlimited group exercise classes, access to all Edge locations*, unlimited tanning & massage (where available), Fit Pak (see above), unlimited guests (see unlimited guest section)**, unlimited Spinning, and women’s area. 12- or 24-month membership agreement is required.
*Excludes Greenwich CT after 7/30/20. Membership must be purchased in person in Greenwich, CT to have use of this location.
**Excludes Greenwich, CT location after 7/28/20.
Full fitness floor access, a complimentary fitness assessment, unlimited group exercise classes, access to all Edge locations*, unlimited tanning & massage (where available), and Fit Pak (see below). 12- or 24-month membership agreement is required.
*Excludes Greenwich CT after 7/30/20. Membership must be purchased in person in Greenwich, CT to have use of this location.
Full fitness floor access, a complimentary fitness assessment, and single club access. 12- or 24-month membership agreement is required.
You may upgrade your membership at anytime by stopping by your home club and asking to upgrade your membership or submit your request here to have someone help you get started.
Membership downgrades are available after your initial membership agreement term. Stop by your home club to downgrade prior to auto renewal. Fees apply.
Amenities are listed here on our website. Amenities vary by location.
Our Fit Pak includes a one-time complimentary nutritional plan set-up with software access. The Fit Pak also includes one complimentary Edge Strong class per month and one Inbody measurement analysis per month. See the front desk to schedule any of these services today!
The Edge Fitness Clubs does not provide memberships for children under the age of 13 years. Children under 13 years of age are not allowed anywhere on the fitness floor except the Edge Kids room (where available). Members or guests that are 13 years of age must be accompanied by a parent or legal guardian at all times while using the facility.
Go to Member Login at the top right of the website. After creating an account at www.myiclubonline.com, you can choose “My Billing Info” tab to manage this. You can also see and make changes to your account on our app in “My Account”. Use the same login you created at www.myiclubonline.com or create in “My Account” in the app. You may also visit any Edge location to change your billing information or make a payment on your account. (*Please note that payments made online or via the app will not post to your account until the next day and if a payment is made over the weekend or holiday it is not processed until the following day. This may result in a late fee occurring.)
All yearly memberships paid monthly will increase by $5 per month when a member’s contract obligations have been fulfilled. During this month-to-month period, a member can freeze or cancel his/her membership at any time with 30 days notice. (see freeze rules below) To keep your rate as low as possible, stop by your home club prior to renewal to recommit on a 12- or 24-month agreement.
Members who have fulfilled their membership agreement terms or have paid for a yearly membership in full, may freeze their membership for any reason for up to 3 months per year at no cost with 30 days notice. Members who are still within a one-year or two-year contractual period may freeze their membership for medical or Military purposes only. At the time of a medical freeze request, a doctor’s note must be provided stating the reason for freeze and duration. Any freeze periods during an initial contractual term will be added to the term of the contract. An initial medical freeze may be granted for up to three months, and an additional doctor’s note may be required to extend the freeze beyond the three-month period. Military freezes require government-issued proof and length of deployment. Memberships may not be frozen for school purposes or travelling out of the area while in contract. Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request a freeze.
In order to cancel your membership due to a change in address, you will need to provide our billing partner, ABC Financial Svcs. with proof of move at a location further than a specific number of miles* away from any Edge location. This is necessary because your membership is still within the terms of your contract.
These documents can be a copy of one of the following:
Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation. Written notice of cancellation is required for all requests.
*Mileage Requirements:
RI, CT, NJ, DE, MO - 15 miles
PA, IL, MI - 25 miles
In order to cancel your membership due to a medical reason, you will need to provide our billing partner, ABC Financial Svcs. with valid proof of medical disability from an MD. This is necessary because your membership is still within the terms of your contract.
These documents can be a copy of one of the following:
Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation. Written notice of cancellation is required for all requests.
Yes, fees do apply for late payments. See your club front desk staff for more information.
To cancel your membership after your initial agreement term of 12 or 24 months, email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation. We do require a 30 days' written notice to cancel your agreement so one more payment will be necessary to fulfill your cancellation. Please provide the reason for cancellation as well as your first and last name as we have on your agreement. Written notice of cancellation is required for all requests.
The $49.99 debit to your account is for your yearly enhancement fee. This fee is invested into the club to maintain the highest quality standards. All members pay this fee and is outlined in the promissory note of your agreement.
Any member is welcome to bring a local guest for one complimentary workout. Each individual local guest may only attend one time every six months (does not apply to Unlimited Guests of Edge Total members). All local guests must be state residents (ID required) of the club you are visiting. Guests between the ages of 13-17 must be signed in by a parent or guardian. Guests that are 13 years of age must be accompanied by a parent or legal guardian at all times while using the facility. Out of town guests may pay a daily fee to work out with you, with proper ID.
Edge Total membership holders may bring one guest per visit*. The member must be present with the guest at check-in and guests are required to sign into the club at the front desk every visit. Unlimited guests have access to one group exercise or spin class on their first visit. Guests will have access to the fitness floor and locker rooms only and guests must abide by all club rules and regulations. Age restriction listed in Edge Guest Policy above applies.
*Excludes Greenwich, CT location after 7/28/20.
Members are required to scan their membership barcode every time they check-in. No exceptions.
No solicitation by members or guests is permitted in the facility unless approved by the club management. No unauthorized personal training permitted. Violations may result in loss of membership privileges.
For the overall enjoyment of others, cell phones may not be used for telephone calls while on the workout floor or during classes. Cell phone use of any kind is not permitted while on a piece of equipment or in the locker rooms. Taking pictures or videos of other members without their direct consent is strictly prohibited and may result in loss of membership privileges.
Members must wear tops and rubber-soled shoes. We suggest you wear an absorbent top to keep equipment free of perspiration and maintain sanitary conditions. There are no jeans, work-boots, or open-toed shoes allowed on the workout floor. Club management has the right to refuse inappropriate clothing. Please remove shoes before entering the sauna.
We are not responsible for damage, loss or theft of any clothing or other personal property in the club or parking lot. The club will hold lost and found items for a period of up to seven days if space allows, but the club is not responsible for the return of any lost items. Please lock up your belongings. Lockers may be used on a daily basis but any locks left overnight will be cut off and contents discarded.
In-between sets, please remove yourself from the equipment until your next set so that other members may work in with you. Please do not rest on the equipment in-between sets. All equipment (including dumbbells and weights), must be returned to the appropriate location after use. Please wipe down all equipment after use. Use the appropriate amount of weight so that you do not bounce, slam or drop the weights. Cell phone use of any kind is not permitted while on a piece of equipment.
Use of chalk is strictly prohibited anywhere in the facility in all Edge locations. Violations may result in loss of membership privileges.
Members may use a locker during their workout only. We suggest you bring a lock with you and take it back when you are finished your workout. Locks left overnight will be cut off and the contents discarded. The club is not responsible for lost items.
Management of the club may suspend or cancel the rights, privileges, or membership of any club member whose actions are detrimental to the enjoyment of the facilities by other members or any conduct which in the opinion of the management is prejudicial to the welfare, good order, and character of the club. Any inappropriate behavior i.e. profanity or yelling, incidental to the enjoyment of the club by other members may result in membership termination without a refund and enrollment fee shall be forfeited.
