Edge Member FAQ

How to be an edge member!

Here are some frequently asked questions! 

Club Hours 

Q: What are your club hours?

A: Club hours vary by individual club.  To view individual club hours, choose a location on our LOCATIONS page of our website or go to the  LOCATIONS tile on your Edge App and click HOURS.


App

Q: How do I download the club App?

A: Download “The Edge Fitness Clubs” App.  Click here for step by step instructions.

Q: Where can I find my barcode number?

A: Your barcode is located on the back of your Edge Fitness membership key-tag.

Q: Where can I find my agreement number?

A:  Your agreement number is located at the top right-hand side of your membership agreement. If you need assistance locating this, you can ask an Edge Fitness team member for help.

Q: I am having difficulty downloading the app.  Help!

A: Make sure on the second screen you are clicking the black box at the bottom to “create” your app login.  Contact support@netpulse.com if you need to have this login reset.

 Q: I need to change the billing information and/or make a payment for my monthly membership dues.  Can I change this on the app?

A: Yes, you can see and make changes to your account on our app in “My Account”.  Use the same login you created at myiclubonline.com on the website or create in “My Account” on the app.  You may also visit any Edge location to change your billing information or make a payment on your account.  (*Please note that payments made online or via the app will not post to your account until the next day and if a payment is made over the weekend or holiday it is not processed until the following day.  This may result in a late fee occurring.)

Classes

Q: Do I need to sign up for classes?

A: Yes, class registration is required prior to attending any group exercise or spinning class.  Members with the appropriate membership type may register on the Edge App or on our web-site in accordance with our class registration policies.

Q: How do I sign up for classes?

A: You can enroll in classes by using our Edge Fitness Clubs App and choosing Find A Class or on your desktop via Member Login at the top right of our website.

Q: Do I have to check-in at the kiosk outside of the studio before class?

A: The Group Exercise kiosks are used to track class participation. It is mandatory that you scan your Edge key tag or enter your phone number every time you do a studio workout, even if you have registered online for a class. This ensures that you are marked as attended and not a "no show". Attendance helps us make quarterly decisions on adding or deleting classes. The kiosk is open 45 minutes before the class starts and 15 minutes after the class ends.  The kiosk will print out a ticket.  It is very important that you give your ticket to the class instructor.

Q: After I download the app and register for My Account, how do I reserve and cancel classes?

A: Click here for a step by step guideline to help you!

Q: How far in advance can I sign up for classes?

A: Members may enroll in a class 49-hours before the class begins. If the class is not filled to maximum capacity you may enroll in the class at the kiosk outside of the studio within one hour of class time.

 Q: How do I join the wait list?

A: When the enrollment for a class fills, the ENROLL button on your app or desktop will change to WAIT LIST.  Click WAIT LIST, then JOIN Wait list.  Should one of the enrolled participants cancel their reservation, you will receive an email alert where you can accept or decline the spot.

 Q: How do I know if a spot becomes available?

A: The wait list is first come, first serve. As space becomes available, an email will go out to all members on the wait list.  Whomever signs up first gets registered into the class.  The wait list is null and void 1 hour prior to class start time and if spots are available, it is first come, first serve.

 Q: Do I need to cancel my class reservation or spot on the wait list if I cannot attend?

A: Yes. if you know you are unable to attend, please cancel as soon as possible so that other members may join in.  (see how to reserve & cancel classes above).

 Q: If the class says CLASS FULL can I still sign up for a wait list?

A: When the class is full, this means that the maximum number of wait listed members have been met.

 Q: How frequently does The Edge change the class schedules?

A: We make changes to our class schedules quarterly based on the needs of each location.

Edge Kids

Q: What are the Edge Kids hours?

A: Click here to go to the LOCATIONS page on our website.  The Edge Kids hours are listed below the club hours.

Q: What are the age requirements for Edge Kids?

A: Children ages 12 weeks through 12 years of age are able to participate in Edge Kids programming.

Q: What areas can my child participate in at the club?

A: Children are allowed in the club during hours when Edge Kids is open and children are only allowed in the Edge Kids room and not in locker rooms or other areas of the club. 

Q: How long can my child attend Edge Kids?

A: A child can be in Edge Kids for up to 2 hours. 

Q: What if my child is sick?

A: The club can refuse admittance to Edge Kids for any child who is or appears to be sick.  

Q: Is Edge Kids included in membership?

A: Edge Kids is available for additional charge in most regions.  Pricing varies by region.  Please contact your home club for pricing options.

For Frequently Asked Questions regarding our Edge Kids program, click here to go to our Edge Kids FAQ page on our website.

 Edge Rewards

Q: Does The Edge Fitness Clubs have a Rewards Program?

A: Currently, Edge Rewards is only available in our Connecticut and New Jersey locations.  Download the Edge App and click on the Rewards tile to register for rewards in these locations.

Edge Challenge

Q: What is the Edge Challenge?

A: The Edge Challenge is an 8-week weight loss contest designed to provide lasting fitness results. Through our innovative Total Fitness Solution consisting of one-on-one personal training, tailored nutritional programs, and team training; our members will achieve their fitness goals ultimately helping them find their Edge in life.

Q: How do I learn more about the Edge Challenge including pricing?

A: Click here to go to our website and find out more about the Edge Challenge or simply stop by your club of interest to get started!

 Q: What is the Edge Challenge Leaderboard?

A: The Edge Challenge Leaderboard shows the top 20 leaders in % of weight loss by location to keep teams and individuals motivated within the 8-week challenge period.  The Edge Challenge Leaderboard is posted a few days after the every other scheduled Saturday weigh-ins.  Click here to see the most updated leaderboard (during challenge period only).

 Q:  Do I have to attend the Saturday workouts and weigh-ins to participate in the Edge Challenge?

A:  In order to win prizes for % of weight loss, specific criteria is required.  If you are not concerned with winning prizes, you may still participate outside of the guidelines.  Submit your questions here  regarding additional requirements.

 Edge Strong

Q: What is Edge Strong?

A: Edge Strong is our Team Training program led by our certified Personal Trainers.

Q: Is Edge Strong included in my membership?

A: The Edge Fit and Edge Total memberships include one complimentary Edge Strong session per month.  You can easily sign up for this class monthly through the Edge App, Find a Class.

Q: Is Edge Strong for an additional cost?

A: Outside of the Fit Pak, which enables an Edge Fit or Edge Total member one complimentary class, Edge Strong is a small team training program that can be purchased separately at the front desk on a month by month basis.

Q: Where can I find the Edge Strong schedule on the website?

A: Individual Edge Strong club schedules be found under TRAINING on the website, then Edge Strong Team Training or click here now!

Q:  I purchased a monthly Edge Strong training agreement.  How do I end this agreement?

A:  Agreement cancellations must be made in person in the club where you purchased the agreement.  30 days cancellation notice is required for all monthly training agreements, requiring one more monthly payment.  

 Personal Training

Q:  How can I find out more about personal training including pricing at The Edge?

A:  Click here to go to our website and fill out a request to speak with our Fitness Manager.

 Q:  How long are personal training sessions at The Edge?

A:  30- and 60-minute programs for personal training are available.

 Q:  What else is included with personal training?

A:  In addition to one-on-one guidance from a Certified Personal Trainer, monthly training clients also receive individualized nutritional set-up and weekly counseling, Edge Strong Team Training, option to join the Edge Challenge when offered, and complimentary supplement recommendations.

Q:  How much time do I have to cancel or reschedule a personal training session?

A:  Personal training cancellations require a 24-hour notice or longer.  Cancellations can be made over the phone or in the club during normal club business hours.  Cancellations cannot be made through your personal trainer.  Sessions cancelled in less than 24 hours cannot be rescheduled.

Q:  I purchased a monthly personal training agreement.  How do I end this agreement?

A:  Personal training cancellations must be made in person in the club where you purchased the agreement.  30 days cancellation notice is required for all monthly personal training agreements, requiring one more monthly payment.  Sessions expire one year from the date billed.

 Membership

Q: Where can I find out more information about club amenities?

A: Our amenities are listed here on our website.  Amenities vary by location.

Q:  How much does it cost to be a member at The Edge Fitness Clubs?

A: We have three different options for membership which offer three levels of amenities.  Prices range from $9.99/mo-$29.99/mo. depending upon the type.  An enrollment fee as well as a 12- or 24-month membership is required.  ($9.99 membership is not available in all locations).  Please view pricing on our website here or contact the club directly at 877-The-Edge for specific pricing and amenities for the location of your choice.  Pricing and amenities may vary by location.

Q: What is included in the Fit Pak?

A: Our Fit Pak includes a one-time complimentary nutritional plan set-up with software access.  The Fit Pak also includes one complimentary Edge Strong class per month.

Q: What is included in the Edge Total Membership?

A: Full fitness floor access, a complimentary fitness assessment, unlimited group exercise classes, access to all Edge locations, unlimited tanning & massage (where available), Fit Pak (see above), unlimited guests (see unlimited guest section), unlimited Spinning, and women’s area. 12- or 24-month membership agreement is required.

Q: What is included in the Edge Fit Membership?

A: Full fitness floor access, a complimentary fitness assessment, unlimited group exercise classes, access to all Edge locations, unlimited tanning & massage (where available), and Fit Pak (see above). 12- or 24-month membership agreement is required.

Q: What is included in the Edge Red Membership?

A: Full fitness floor access, a complimentary fitness assessment, and single club access. 12- or 24-month membership agreement is required.

Q:  Do I need to check-in with my barcode every time I work out?

A: Members are required to scan their membership barcode every time they check-in. No exceptions.

Q:  How do I downgrade my membership?

A:  Membership downgrades are available after your initial membership agreement term.  Stop by your home club to downgrade prior to auto renewal.

Q:  How do I upgrade my membership?

A:  You may upgrade your membership at anytime by stopping by your home club and asking to upgrade your membership or submit your request here to have someone help you get started.

Q: I need to change the billing information and/or make a payment for my monthly membership dues.  How can I change this?

A: Go to Member Login at the top right of the website.  After creating an account at www.myiclubonline.com, you can choose “My Billing Info” tab to manage this.  You can also see and make changes to your account on our app in “My Account”.  Use the same login you created at www.myiclubonline.com or create in “My Account” in the app.  You may also visit any Edge location to change your billing information or make a payment on your account.  (*Please note that payments made online or via the app will not post to your account until the next day and if a payment is made over the weekend or holiday it is not processed until the following day.  This may result in a late fee occurring.) 

Q: I was billed for $49.99 about three months after I joined the club.  What is this for?

A: The $49.99 debit to your account is for your yearly enhancement fee.  This fee is invested into the club to maintain the highest quality standards.  All members pay this fee and is outlined in the promissory note of your agreement. 

Q: What age does my child have to be to work out at The Edge?

A: The Edge Fitness Clubs does not provide memberships for children under the age of 13 years.  Children under 13 years of age are not allowed anywhere on the fitness floor except the Edge Kids room (where available).  Members or guests that are 13 years of age must be accompanied by a parent or legal guardian at all times while using the facility. 

Q: What is the Edge Guest Policy?

A: Any member is welcome to bring a local guest for one complimentary workout.  Each individual local guest may only attend one time every six months (does not apply to Unlimited Guests of Edge Total members).  All local guests must be state residents (ID required) of the club you are visiting.  Guests between the ages of 13-17 must be signed in by a parent or guardian.  Guests that are 13 years of age must be accompanied by a parent or legal guardian at all times while using the facility.  Out of town guests may pay a daily fee to work out with you, with proper ID.

Q: I have the Edge Total membership.  What does unlimited guests mean?

A: Edge Total membership holders may bring one guest per visit. The member must be present with the guest at check-in and guests are required to sign into the club at the front desk every visit.  Unlimited guests have access to one group exercise or spin class on their first visit. Guests will have access to the fitness floor and locker rooms only and guests must abide by all club rules and regulations.  Age restriction listed in Edge Guest Policy above applies.

Q: I noticed that my membership dues amount increased by $5.  Why is this?

A: All yearly memberships paid monthly will increase by $5 per month when a member’s contract obligations have been fulfilled.  During this month-to-month period, a member can freeze or cancel his/her membership at any time with 30 days notice.  (see freeze rules below) To keep your rate as low as possible, stop by your home club prior to renewal to recommit on a 12- or 24-month agreement. 

Q: I joined on a yearly membership and pay monthly.  Do I need to resign to continue after my initial agreement term?

A: All yearly memberships paid monthly auto renew to provide the highest convenience to members who are using the membership regularly and do not want their fitness journey to be interrupted.  To keep your rate as low as possible, stop by your home club prior to renewal to recommit on a 12- or 24-month agreement. 

Q: Can I freeze my membership?

A: Members who have fulfilled their membership agreement terms or have paid for a yearly membership in full, may freeze their membership for any reason for up to 3 months per year at no cost with 30 days notice.  Members who are still within a one-year or two-year contractual period may freeze their membership for medical or Military purposes only.  At the time of a medical freeze request, a doctor’s note must be provided stating the reason for freeze and duration.  Any freeze periods during an initial contractual term will be added to the term of the contract.  An initial medical freeze may be granted for up to three months, and an additional doctor’s note may be required to extend the freeze beyond the three-month period.  Military freezes require government-issued proof and length of deployment.  Memberships may not be frozen for school purposes or travelling out of the area while in contract.  Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request a freeze.

Q: I’m moving.  How do I cancel my membership?

A: In order to cancel your membership due to a change in address, you will need to provide our billing partner, ABC Financial Svcs. with proof of move at a location further than 15 miles away from any Edge location.  This is necessary because your membership is still within the terms of your contract.

 These documents can be a copy of one of the following:

  • Driver’s License with your name and new address
  • Lease agreement with your name and new address
  • Utility bill with your name and new address
         
  • Car or house insurance papers showing new address
  • Current bank statement showing new address
  • Out of the country:  one-way ticket & green card or one of the above
    (PO boxes are not accepted as proof of move)

Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation. Written notice of cancellation is required for all requests.

Q: I am permanently disabled; how do I cancel my membership?

A: In order to cancel your membership due to a medical reason, you will need to provide our billing partner, ABC Financial Svcs. with valid proof of medical disability from an MD.  This is necessary because your membership is still within the terms of your contract.

These documents can be a copy of one of the following:

  • Provide a letter from your physician stating you have a permanent disability.
  • Must be on letterhead and signed by the physician with a phone number to call and verify information if needed.

Email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation. Written notice of cancellation is required for all requests.

Q: I’m late on my payment.  Is there a fee associated with late dues payments?

A:  Yes, fees do apply for late payments.  See your club front desk staff for more information.

Q: After I fulfill my 12- or 24-month agreement, how do I cancel my membership?

A: To cancel your membership after your initial agreement term of 12 or 24 months, email our billing partner, ABC Financial Services at customercare@abcfinancial.com or call 888-827-9262 to request membership cancellation.  We do require a 30 days' notice to cancel your agreement so one more payment will be necessary to fulfill your cancellation.  Please provide the reason for cancellation as well as your first and last name as we have on your agreement. Written notice of cancellation is required for all requests.

Q: Is personal training by outside parties permitted at The Edge?

A: No solicitation by members or guests is permitted in the facility unless approved by the club management.  No unauthorized personal training permitted.  Violations may result in loss of membership privileges.

Q: What is proper etiquette for using the Sauna?

A: Where available, members should adhere to all sauna rules and regulations posted outside of the room.  We ask all members to kindly remove your shoes before entering the sauna.  Tampering with heating equipment including use of water or any other liquids is strictly prohibited. Violations may result in loss of membership privileges. 

Q: What is the club’s policy on cell phone use?

A: For the overall enjoyment of others, cell phones may not be used for telephone calls while on the workout floor or during classes.  Cell phone use of any kind is not permitted while on a piece of equipment or in the locker rooms. Taking pictures or videos of other members without their direct consent is strictly prohibited and may result in loss of membership privileges. 

Q: What is appropriate workout attire?

A: Members must wear shirts and rubber-soled shoes.  You should wear an absorbent top to keep equipment free of perspiration and maintain sanitary conditions.  There are no jeans, work-boots, or open-toed shoes allowed on the workout floor.  Club management has the right to refuse inappropriate clothing.  Please remove shoes before entering the sauna.

Q: I've lost some personal property.  What is the club policy on this?

A: We are not responsible for damage, loss or theft of any clothing or other personal property in the club or parking lot.   The club will hold lost and found items for a period of up to seven days if space allows, but the club is not responsible for the return of any lost items.   Please lock up your belongings.  Lockers may be used on a daily basis but any locks left overnight will be cut off and contents discarded.

Q: What is proper gym floor etiquette?

A: In-between sets, please remove yourself from the equipment until your next set so that other members may work in with you.  Please do not rest on the equipment in-between sets.  All equipment (including dumbbells and weights), must be returned to the appropriate location after use.  Please wipe down all equipment after use.  Use the appropriate amount of weight so that you do not bounce, slam or drop the weights.  Cell phone use of any kind is not permitted while on a piece of equipment.

Q: Can I use chalk at The Edge during weight training?

A: Use of chalk is strictly prohibited anywhere in the facility in all Edge locations.  Violations may result in loss of membership privileges. 

Q: What is the club’s policy on using lockers?

A: Members may use a locker during their workout only.  We suggest you bring a lock with you and take it back when you are finished your workout. Locks left overnight will be cut off and the contents discarded.  The club is not responsible for lost items. 

Q:  What other general management policies does the club enforce?

A:  Management of the club may suspend or cancel the rights, privileges, or membership of any club member whose actions are detrimental to the enjoyment of the facilities by other members or any conduct which in the opinion of the management is prejudicial to the welfare, good order, and character of the club.  Any inappropriate behavior i.e. profanity or yelling, incidental to the enjoyment of the club by other members may result in membership termination without a refund and enrollment fee shall be forfeited.

Success Stories

Heidi Testimonial

Heidi's Journey to Success

November will mark my 6th anniversary of joining The Edge Fitness Clubs in Hamden, CT. When I think back on my fitness journey, I am so thankful to see how far I have come. Seven years ago, I had a hip replacement and the doctor told me if I did not...

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Megan's 8 Week Challenge

 

Danbury Personal Trainer, Geams Gill's Testimony

Meet Megan (she does stuff *Instagram). Megan is a busy Mom and High School teacher, as well as a great friend. So, when her friend asked her to join The Edge 8 week weight loss challenge to...